1 articles
Help center
What are you looking for?
All our blog articles
Bookings
Manage your reservations
To manage your reservation, simply go to your profile and access the messaging...
My profile
Rating, Who can rate?
Only people – BOBs who participate in an Experience / Event / Carpool can rate...
My profile
Who can view my profile?
Only members of the CAPTAIN BOB community can view your profile information and only as...
Localization
How does localization work?
We only use your location if you choose to share your address with us. In...
Chat & notifications
I’m not receiving notifications, why?
To receive notifications, you must authorize us to send them to you. Make sure you...
Chat & notifications
What notifications do we send?
We may send push notifications when you receive new messages regarding:Requests to participate in Experiences...
Chat & notifications
CHAT
To communicate via secure messaging, you must have created a profile. You can only contact...
Prices & refunds
Which payment provider?
Captain BOB uses a secure payment platform regulated by the European Financial Supervisory Commission. Stripe...
Prices & refunds
How to receive payments?
Until acceptance by the CAPTAIN (Organizer), BOBs (participants) may cancel their reservation request and will...
Prices & refunds
Receive a refund
You will receive your refund in the same e-wallet or account from which the payment...
Prices & refunds
Review of reimbursement request.
Upon receipt of your refund request, we will review it within 72 hours. We recommend...
Prices & refunds
When can an activity be reimbursed?
In the latter case, you must contact us via messaging or the form within 2...
Prices & refunds
I didn’t like the Experience, can I get a refund?
This situation is not taken into account in the reimbursement conditions. You can always try...
Prices & refunds
Can I be reimbursed for service fees?
As long as a request for participation has not been accepted and validated by the...
Prices & refunds
Does Captain BOB charge a commission on my payments?
The answer is no ! If a Captain sets the price of his Experience at...
Prices & refunds
How are service fees paid?
At the time of publication of the Experience, the fees are added to the price...
Prices & refunds
How do I calculate the price of my Experience?
The price is decided by the organizer (the Captain), who is the only one to...
Prices & refunds
How are service fees passed on?
Only participants (the “Bobs”) pay online service fees when making their reservations. The price that...
Prices & refunds
Captain BOB service fees.
When you define the price, Captain BOB adds service fees and the corresponding VAT to...
I am joining an Experience
Can I add the experience to my calendar?
No, not yet, but we’re preparing this for...
I am joining an Experience
How can I invite friends to join the Experience I’m taking part in?
At the bottom of each publication, you’ll find sharing icons to help you spread the...
I am joining an Experience
Can I unsubscribe from an experience and/or carpool?
To cancel your participation, click on the CANCEL MY PARTICIPATION...
I am joining an Experience
How do I register?
Once the publication is online, it automatically becomes public, so you can view it. As...
I am a BOB: a participant.
How to search for a CARPOOL?
If you want to participate in an experience and want to find transportation, you can...
I am a BOB: a participant.
How to search for an experience?
You can apply filters and find experiences by categories or...
I am the Captain, the organizer.
Can I accept animals?
Pet friendly An animal can participate provided that the Pets friendly label is activated. For...
I am the Captain, the organizer.
Can I accept the participation of children?
Kids Friendly You may allow children to participate in your Experience provided they are accompanied...
I am the Captain, the organizer.
Who can join my Experience?
Everyone. You can, however, specify in detail the age range of the participants or their...
I am the Captain, the organizer.
Why specify the details of the journey?
Whether for an experience or for a carpool, organization is important. The more specific you...
I am the Captain, the organizer.
How many participants can I carry?
Legally, and for insurance reasons, you can take up to 4 passengers in a carpool,...
I am the Captain, the organizer.
How do I organize a carpool?
A carpool is always linked to an Experience. When you publish an experience, you can...
I am the Captain, the organizer.
How to organize an Experience?
When you organize an Experience, you publish an activity to share, but that’s not all....
The basics !
What is an Experience?
An Experience is publishing an activity to share. Yes! It’s more fun with several people!Sporty,...
The basics !
CAPTAIN BOB Vocabulary
The “CAPTAIN” is the organizer, he offers an Experience (activity) to share and possibly a...
