Which payment provider?
Captain BOB uses a secure payment platform regulated by the European Financial Supervisory Commission. Stripe...
Prices & refunds
Prices & refunds
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Prices & refunds
How to receive payments?
Until acceptance by the CAPTAIN (Organizer), BOBs (participants) may cancel their reservation request and will...
Prices & refunds
Receive a refund
You will receive your refund in the same e-wallet or account from which the payment...
Prices & refunds
Review of reimbursement request.
Upon receipt of your refund request, we will review it within 72 hours. We recommend...
Prices & refunds
When can an activity be reimbursed?
In the latter case, you must contact us via messaging or the form within 2...
Prices & refunds
I didn’t like the Experience, can I get a refund?
This situation is not taken into account in the reimbursement conditions. You can always try...
Prices & refunds
Can I be reimbursed for service fees?
As long as a request for participation has not been accepted and validated by the...
Prices & refunds
Does Captain BOB charge a commission on my payments?
The answer is no ! If a Captain sets the price of his Experience at...
Prices & refunds
How are service fees paid?
At the time of publication of the Experience, the fees are added to the price...
Prices & refunds
How do I calculate the price of my Experience?
The price is decided by the organizer (the Captain), who is the only one to...
Prices & refunds
How are service fees passed on?
Only participants (the “Bobs”) pay online service fees when making their reservations. The price that...
Prices & refunds
Captain BOB service fees.
When you define the price, Captain BOB adds service fees and the corresponding VAT to...
